FAQ

1May I see the prospective tenant’s application and credit report?
To protect the owner PROMAX, in compliance with the Federal Fair Credit Act, and consistent with industry best practices, PROMAX does not provide the owner with a copy of the application or credit history.

To protect the owner PROMAX will not disclose to the owner any applicant’s race, color, sex, religion, national origin, mental or physical handicap, familial status, age, sexual orientation, or any other classes protected by law.
2What areas do PROMAX service? Do you have limits on your service area?
Entire Northern Virginia area as well as Washington D.C.
3How are prospective tenants vetted?
Approval of a prospective tenant is based on three objective criteria:

  • Satisfactory Credit History-Report through Eqiufax Credit Services.
  • Ability-to-pay-income requirements and proof of employment.
  • Satisfactory reference from previous landlord or mortgage payment history.
Prospective tenants must agree to all other terms and conditions as set forth in the property management agreement, such as no pets or no smoking.

Vetting processes are performed in-house by our own licensed real estate agents and property managers.
4How is my property marketed for rent?
PROMAX utilizes multiple ways of marketing. All properties are listed in Bright MLS, the local multiple listing system. Once listed in Bright MLS, properties are automatically listed on websites such as www.mrishomes.com, www.homesdatabase.com, www.realtor.com, and www.zillow.com. Depending on the property’s location we can also advertise on Military by Owner.

Over 80% of properties are rented through the services of Real Estate Agents who represent the tenant and have access to Bright MLS.

About Your Property

1How do you maintain my property?
A cross-trained team handles every aspect of property management, with a designated home care coordinator and a property inspector to respond to and handle routine maintenance and care. Property inspections occur every 6-9 months. Staff report the results and corresponding photos via a cloud-based file. Two PROMAX staffers also provide an after-hours call center as back-up for critical emergencies. We use only professionally-licensed independent contractors, many of which we have worked with for 10+ years.
2What is the average time on the market before rental?
On average, it takes 30-60 days to rent a residential property in this region. There are many factors to consider when determining how long it may take to rent. Time of year is the most important, with spring being the most favorable. Pricing and property condition also have a direct impact.
3Does Promax provide a move-in condition report?
At Tenant Orientation or within 5 days of tenant occupancy, our team provides a detailed written Preoccupancy Inspection Report as required by VRLTA, as well as a photo condition of interior, exterior, appliance specifications, and identification of essential property components.
4How does PROMAX handle delinquent tenants?
We will notify you by the 10th day of the month if the rent has not been received by then. We will provide your tenant with a Default notice (5-Day Notice to Quit or Pay). If your tenant does not respond to the Notice, with your permission, we will seek legal action.
5May I set reasonable restrictions on the number of occupants living in my home?
Yes you may set reasonable restrictions on the number of occupants. In most cases we recommend a maximum of no more that 2 incomes to qualify and no more than 2 unrelated adults.
6Do I have to allow smoking in the property? How about pets?
You do not have to allow smoking in the property. All of our homes are marketed as such. You do not have to allow pets however we recommend that you consider pets on a case by case basis.
7What type of insurance coverage should I carry and how much?
You will need "Landlord Coverage". We recommend a minimum of $500K for general liability, at least $5K for per occurrence medical, and a minimum of $5K for tangible property coverage.
8How much security deposit should be held? Do I have to pay interest on the security deposit?
We recommend a security deposit equivalent to one month's rent.
More Questions? Email us: info@promaxrealtors.com We have the answers!